Refund Policy

Our Refund Guarantee

At Fintellect AI, we stand behind the quality of our AI-powered financial education platform. We want you to feel confident in your investment in your financial education, which is why we offer a comprehensive refund policy.

We believe in the value of our platform and are committed to ensuring your satisfaction with our services.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscribers. If you're not completely satisfied with our platform within the first 30 days of your subscription, we'll provide a full refund.

What's Covered:

• All subscription fees paid within the first 30 days
• No questions asked — we trust your judgment
• Full refund to your original payment method
• No cancellation fees or hidden charges

How to Request a Refund

To request a refund, you can:

1. Contact our support team at support@fintellect.ai
2. Include your account email address and reason for the refund
3. Our team will review your request and process it within 2-3 business days
4. You'll receive confirmation once the refund is processed

Refund Processing Timeline

Step 1 — Request Submitted

Submit your refund request through our support channels.

Step 2 — Review & Approval

We review your request and approve within 2-3 business days.

Step 3 — Refund Processed

Refund appears in your account within 5-10 business days.

Cancellation Policy

You can cancel your subscription at any time:

• Through your account settings on our platform
• By contacting our support team
• No cancellation fees or penalties
• Your access continues until the end of your current billing period
• You can reactivate your subscription at any time

Exceptions and Limitations

Refunds may not be available for:

• Subscriptions older than 30 days (unless required by law)
• Accounts that have violated our Terms of Service
• Fraudulent or abusive refund requests
• Enterprise or custom plans (subject to contract terms)

Partial Refunds

In certain circumstances, we may offer partial refunds for:

• Extended service outages affecting your ability to use the platform
• Significant changes to our service that materially affect your experience
• Technical issues that prevent access to core features
• Billing errors or duplicate charges

Payment Method Refunds

Refunds are processed to your original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days
• Cryptocurrency: Processed within 24 hours

Contact Information

For refund requests or questions about our refund policy:

Email: support@fintellect.ai

Subject Line: "Refund Request - [Your Email]"

Response Time: Within 24 hours during business days

Live Chat: Available 24/7 for immediate assistance

Dispute Resolution

If you're not satisfied with our refund decision, you may:

• Request a review by our management team
• Contact your payment processor for assistance
• Seek mediation through consumer protection agencies
• Follow the dispute resolution process outlined in our Terms of Service

Frequently Asked Questions

Can I get a refund after 30 days?

Our standard refund policy covers the first 30 days. However, we may consider refunds for extenuating circumstances or if required by local consumer protection laws.

What happens to my data after I cancel?

Your account data is retained for 30 days after cancellation. You can reactivate your account during this period to restore access. After 30 days, data may be permanently deleted.

Do I get a refund if I upgrade my plan?

When upgrading, we prorate the remaining time on your current plan and apply it to your new plan. No refund is issued as the value is transferred to your upgraded subscription.

Can I transfer my subscription to someone else?

Subscriptions are non-transferable. However, you can cancel your subscription and the other person can sign up for their own account.